Centre Description

Located in the heart of the campus, the Pivik has been the historic student store of the University of Ottawa for more than 45 years, well known by many generations of students, employees and professors of the University.

It is a bilingual, accessible store, ethical and environmentally friendly with a mission to provide essential products to facilitate and improve students’ lives.

To continue the development of this store the UOSU is looking for a passionate student who wants to put their skills to work for the well-being of students.

Job description

The operations coordinator is a multi-skilled position whose mission is to assist the Operations Manager in managing the store; they participate in operational tasks and contribute to the company’s business development. They also provide support for team leadership and store support functions, particularly in terms of communication and financial monitoring.  

Responsibilities

The responsibilities of the Operations Coordinator of the Pivik convenience/general store include, but are not limited to:

• Assist the operations managers in the organization of the team: organization of work time, training, supervision, communication with the team, etc.;
• Guarantee the quality of customer service: welcome, help, inform all customers with kindness, set up a follow-up for incidents, product returns, etc.;
• Ensure the accessibility and cleanliness of the sales area;
• Assist operations managers in ensuring financial follow-up and classification;
• Contribute to the creation of content for the promotion of PIVIK, promotional products and events in social media;
• Manage routine transactions and corrections on cash registers and contribute to the update of the inventory tracking software;
• Participate in business development: monitoring consumer trends and competitive practices in order to develop the product and service offering;
• Contribute to the brand image and positive image of the store;
• Ensure the application of the UOSU’s policies on sustainability, equity, accessibility, inclusiveness and bilingualism in store operations;
• Complete other related tasks.

Qualifications

• Bilingualism is required in both official languages of the University of Ottawa, French and English, both written and oral;
• Experience in customer service, ideally in retail sales;
• Knowledge of computer systems applied to sales and inventory management
• Ability to multi-task and prioritize deadlines;
• Experience using Microsoft applications (Word, Excel, Outlook, etc.);
• Knowledge in the use of social media is an asset;
• Knowledge of the hygiene, health and safety legal framework applicable to retail and food handling (ideally with food handler training) is an asset;
• Experience in a non-profit organization is an asset.

Please note that the interview will be held in both French and English.