Peer Help

Are you feeling overwhelmed, stressed, lonely or just want someone to vent to?

Active listening session booking:
Peer Support Phone Line: 613-783-1380 ext. 155
Peer Support Chat: Click on the purple icon on the bottom left corner to chat with a trained volunteer.

Peer Help Centre’s Mandate

The Peer Help Centre (PHC) operates as a peer support service and resource centre. Our mandate is to provide the student community with academic, personal, and social support through resource distribution and short-term peer consultation. Our services include: tutor referrals, active listening sessions that occur in person or via the Peer Support Phone Line/Chat service, the Mentoring for Youth Program, peer editing, and presentation critique. We pride ourselves in being a service run by students for students.

The 7 Services That We Offer:

Three Active Listening Services 

  • Appointment Sessions: We offer students active listening sessions during office hours, that are confidential, where we can listen empathetically and without judgment, to validate the person’s thoughts and feelings. Every Peer Helper is trained in active listening to provide the most effective service.  You can book an appointment by clicking on the following link:
  • Peer Support Chat: The Peer Support Chat is a new initiative to the PHC. The PHC implemented an active listening Peer Support Chat for the university community so that students who sought help could immediately reach someone through a more accessible form of communication. The Support Chat is available  from 12:00pm to 6:00pm from Monday to Friday. Click on the purple icon in the bottom left corner to chat with a trained volunteer!
  • Peer Support Phone Line: The Peer Support Phone Line is an active listening information line and resource/referral service run for students by students. Whether the student is feeling lonely, stressed, or simply wants someone to talk to, our volunteers offer a confidential, accessible form of immediate short-term support. The Phone Line is available from 12:00pm to 6:00pm from Monday to Friday.  Phone Line Number: 613-783-1380 ext. 155

Tutor Referral: This is our most popular service. Students can stop by our office, give us a call or even send us an email to get help from tutors for their courses. We ask that students have at least have a B+ in their course if they want to apply to become a tutor. With that rule we are ensuring that the students are only being helped by tutors with greater knowledge.

Peer Editing: A service that will be available soon to students where they can have their papers and reports corrected by one of our volunteers via booking an appointment. What’s great about this service is that it is entirely free. 

Presentation Critiques: This service is to help students improve their presentation skills. The volunteers are trained to offer constructive advice on giving effective presentations and to build their confidence.  You can book an appointment by clicking on the following link:

Mentoring for Youth Program: This program collaborates with different schools. It involves advertising and communication with high school students, university students, guidance counsellors and Student Academic Success Services (SASS). Volunteers are responsible for dedicating their time to establishing a supportive mentoring relationship with a student and meeting all program requirements.

Office Hours

Monday: 12pm – 6pm
Tuesday: 12pm – 6pm
Wednesday: 12pm – 6pm
Thursday: 12pm – 6pm
Friday: 12pm – 6pm


85 University Private (UCU) 211D

Contact Us

For more information please contact:

613-783-1380 ext. 151

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