Peer Help

About Us

Our Mandate

The Peer Help Centre operates as a peer helping peer service. Our mandate is to provide the student community with academic, personal, and social support and guidance in a non judgemental environment, which is achieved through short-term peer consultation. Our service include; tutor referral, active listening and a peer support phone line, school-based peer mentoring, peer editing, presentation critique, peer support chat and a resource library.

Our Services:

Tutor Referral: This is our most popular service in this centre. Students can stop by our office, give us a call or even send us an email to get tutors for their courses. We ask that students have at least have a B+ in their course if they want to apply to become a tutor. With that rule we are ensuring that the students are only being helped by tutors with great knowledge in the course.

Active listening: We offer students a one-on-one active listening session during office hour, that is confidential, where we can listen empathetically and without judgment, to validate the person’s thoughts and feelings. Every Peer Helpers are trained in active listening to provide the most effective service.

Peer Support Chat: The support chat is a more accessible way for students to ask for resources on campus and support them. Not every student feels comfortable to talk on the phone or come in for a one-on-one session. 

Peer Editing: Students can have their papers and reports edited and corrected by one of our volunteers. What’s great about this service is that it is offered free of charge.

Presentation Critiques: This service is to help students improve in their presentation skills. The Volunteers are trained to offer constructive advice on giving effective presentations and to build their confidence.

Mentoring for Youth Program: This program works with different schools. It requires to advertise and communicate with high school students, university students, guidance counsellors and Student Academic Success Services (SASS). The Peer Mentors are responsible for dedicating their time to establishing a supportive mentoring relationship with a student and meeting all program requirements.

Peer Support Phone Line: The phone line operates Monday to Friday from 7PM-1AM. The Peer Listeners are trained in active listening, in call management and the necessary crisis intervention skills through training sessions by the Distress Centre of Ottawa and Region and by the Peer Help Centre. This service helps a lot of students who are distressed and just want someone to talk to.

Interested in getting involved? Check out our volunteer positions by clicking the button below.

office hours

Monday: 10:30am – 6pm
Tuesday: 9am – 6pm
Wednesday: 9am – 6pm
Thursday: 9am – 6pm
Friday: 10am – 6pm


85 University Private (UCU) 211D

contact us

For more information please contact: