Peer Help: Get Involved

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Get Involved

Volunteer Descriptions

Peer Helper

Peer Helpers, known as office volunteers, are the core of the Peer Help Centre’s services during regular office hours. They offer students a confidential in-person Active Listening session where they listen empathically and without judgement, to validate the person’s thoughts and feelings. Among other tasks, Peer Helpers assist students by providing information and support, oriented in resources for on and off-campus services, and volunteer at reception. They also provide students with Peer Editing and Presentation Critiques.

  • Training Involved: Peer Helpers are trained in Active Listening and Communication, Empathic Assertiveness, and safeTALK provided by the Distress Centre of Ottawa and Region, and/or LivingWorks Education. As well, they are trained in resources for on and off-campus services, and reception.
  • Time Commitment: Peer Helpers have two 1.5 hour shifts a week at the Centre.

Peer Help Assistant

Peer Help Assistants are responsible for supporting staff members with their mandates regarding undergraduates’ volunteers and to complete tasks for the Centre assigned by the Coordinator. They will consult volunteers after each Active Listening sessions to evaluate their performance, act as a liaison to partners of the Centre, and help with the operation of the Mentoring for Youth Program.

  • Training Involved: Peer Assistants are trained in Active Listening and Communication, Empathic Assertiveness and ASIST provided by the Distress Centre of Ottawa and Region, and/or LivingWorks Education. As well, they are trained in resources for on and off-campus services, and the Peer Support Chat platform.
  • Time Commitment: Hours per week: 10-15 hours
  • Reporting to: Peer Help Coordinator

Peer Support Coach

Peer Support Coaches volunteer during regular office hours for the Peer Support Phone Line and the Peer Support Chat services. They offer students confidential Active Listening sessions where they listen empathically and without judgement, to validate the person’s thoughts and feelings. Among other tasks, Peer Support Coaches assist students by providing information and support, and oriented in resources for on and off-campus services.

  • Training Involved: Peer Support Coaches are trained in Active Listening and Communication, Empathic Assertiveness and ASIST provided by the Distress Centre of Ottawa and Region, and/or LivingWorks Education. As well, they are trained in resources for on and off-campus services, and the Peer Support Chat platform.
  • Time Commitment: Peer Support Coaches have one 3 hours shift a week at the Centre.

Peer Mentor

Peer Mentors are responsible for dedicating their time to establishing a supportive mentoring relationship with a high school student and meeting all program requirements. A Peer Mentor serves as a role model for their student and provides friendly guidance and support. Some of the mentoring goals include strategizing for academic success, promoting postsecondary education, and assisting with social and emotional development.

  • Training Involved: Peer Mentors are trained in Active Listening and Communication, and Empathic Assertiveness by the Distress Centre of Ottawa and Region. They are also trained in safeTALK and two mentoring training workshops provided by SASS Mentoring Centre. As well, they are trained in resources. A Vulnerable Sector Check must be done in order to be a Peer Mentor.
  • Time Commitment: The Peer Mentor will be responsible for meeting with their mentee 3 times a month for a duration of 1.5-2 hours per meeting. A social event will happen once a month where a Peer Mentor and a mentee will be expected to attend, these events can be up to 2-3 hours long. A bi-weekly meeting with the Mentoring for Youth Supervisor will be 30 minutes long.

Peer Help Ambassador

Peer Help Ambassadors are responsible for dedicating their time to: promoting all the services provided by the Peer Help Centre. The Peer Help Ambassador will be trained to develop the necessary soft skills to communicate efficiently with students on a friendly , respectful and social way in order to approach students on campus to distribute flyers and explain what are the services we offer.

  • Training Involved: The Peer Help Ambassador will undergo training provided by the Centre to fully understand all the different services and resources provided by the centre and to develop necessary soft skills.
  • Time Commitment:

    The Peer Help Ambassador will be responsible for doing rounds in campus 3 times a month for a duration of 1.5-2 hours per round. A social event will happen once a month where Peer Help Ambassadors are expected to attend, these events can be up to 2-3 hours long. A bi-weekly meeting will be held with the Marketing and Event supervisor that takes about 30 minutes long.

Marketing Assistant

The Marketing Assistant is responsible for dedicating their time to assist the events supervisor with ongoing events and marketing campaigns by collecting audience feedback, creating content, update spreadsheets.

  • Training Involved: The Marketing Assistant will undergo training provided by the Centre to fully understand all the different services and resources provided.
  • Time Commitment: The Marketing Assistant will have to work 2 shifts of 2-3 Hours each every week. As well as a bi-weekly meeting will be held with the Marketing and Event supervisor that takes around 30 minutes long.